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Privacy Policy

1. Introduction

This Privacy Policy explains how DC2AC Pte Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services (“Service”).

We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Who We Are (Data Controller)

We are the data controller responsible for your personal data.

DC2AC Pte Ltd
Registered in Singapore
Company UEN: 202543602W

Registered office: 51 Goldhill Plaza, #07-07, Singapore 308900.

Email: enquiries@dc2ac.co.uk

3. The Data We Collect

We may collect and process the following types of personal data:

3.1 Account Information
  • Name
  • Email address
  • Phone number
  • Login credentials
3.2 Technical Data
  • IP address
  • Browser type and version
  • Device information
  • Usage data (how you interact with the Service)
3.3 Energy System Data
  • Data from your battery energy storage system (BESS)
  • Energy consumption, charging, and export data
  • System performance metrics

Note: Some energy data may be considered personal data where it can be linked to you.

3.4 Payment Information
  • Billing details
  • Subscription records
    (Payments may be processed via third-party providers)
3.5 Communications
  • Messages you send to us
  • Support requests

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and operate the Service
  • To authenticate users and manage accounts
  • To display and analyse your energy system data
  • To improve and develop our platform
  • To communicate with you (including service updates)
  • To process payments and manage subscriptions
  • To enable future features such as system optimisation and energy trading
  • To comply with legal obligations

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract – where processing is necessary to provide the Service
  • Legitimate interests – to improve our services and ensure security
  • Legal obligation – to comply with applicable laws
  • Consent – where required (e.g. marketing communications)

6. Sharing Your Data

We may share your data with:

  • Service providers (e.g. hosting, analytics, payment processors)
  • Energy sector partners, including:
    • Energy suppliers
    • Grid operators
    • Platform providers
  • Regulators or authorities, where required by law

Some services may involve organisations overseen by Ofgem.

We do not sell your personal data.

7. International Transfers

Your data may be transferred outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard contractual clauses

8. Data Retention

We retain your personal data only as long as necessary:

  • While your account is active
  • To comply with legal, tax, or regulatory obligations
  • To resolve disputes and enforce agreements
We may retain anonymised data for analytics and service improvement.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where applicable)

You can exercise your rights by contacting us at enquiries@dc2ac.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption
  • Access controls
  • Secure infrastructure
However, no system is completely secure, and we cannot guarantee absolute security.

11. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable core functionality
  • Analyse usage
  • Improve user experience

You can manage your cookie preferences through your browser settings.

12. Automated Decision-Making

We may use automated systems to:

  • Analyse energy data
  • Optimise system performance
  • Support future energy trading features
These systems may influence how your battery system operates.

Where required by law, we will:

  • Provide meaningful information about such processing
  • Allow you to request human review

13. Third-Party Links and Integrations

Our Service may connect to third-party platforms and devices.
We are not responsible for the privacy practices of those third parties. You should review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify you of significant changes where required. Continued use of the Service indicates acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email:enquiries@dc2ac.co.uk

16. Additional Notes on Energy Data

Because our Service involves energy systems:

  • Data about your energy usage may reveal patterns about your household or business
  • You should ensure that you have authority to share such data with us
  • We process this data only as necessary to provide and improve the Service